Domestic Shipping (United States)

How much does shipping cost? Standard ground shipping is $8. Express shipping is $25. Orders over $150 qualify for free standard shipping. Shipping fees are non-refundable.

How long will my order take to arrive Standard shipping typically takes 5–8 business days. Express shipping typically takes 2–3 business days once the order is processed and depending on your location.

When will my order ship? Orders are processed and shipped within 2 business days. Once your order has shipped, you will receive a confirmation email with your tracking information.

Can I change or cancel my order once it has been placed? Providing your order hasn’t been shipped, we are more than happy to help update your shipping address or cancel your order. Please email us at hello@saintsirene.com and we will do our best to accommodate. Once your order has shipped, we can attempt to place a redirect with DHL, but unfortunately we cannot guarantee it will be possible.

International Shipping

Where do you ship internationally? We currently ship to the United States, United Kingdom, Canada, Australia, and the European Union. We are working on expanding to more countries — stay tuned.

How much does international shipping cost? International shipping costs vary by location. 

Australia: shipping is $25 AUD, and orders over $350 AUD qualify for free shipping.

Canada: shipping is $15 CAD, and orders over $350 CAD qualify for free shipping.

EU and UK: Cost of shipping is included in your total price.

How long will my international order take to arrive? Estimated delivery times once shipped:

— United Kingdom: 7–14 business days
— Canada: 7–14 business days
— Australia: 7–14 business days
— European Union: 7–14 business days

Please note that estimated delivery times do not account for potential customs delays.

Duties and Taxes

Will I be charged duties and taxes? All applicable duties and taxes are calculated automatically and included in the price you see at checkout. This means there are no additional charges on delivery, what you pay at checkout is the final amount.

Why are duties and taxes collected Because Saint Sirène ships internationally, your government may require import duties and taxes on goods entering your country. We collect these upfront so your order arrives without delays or unexpected fees at the door.

Why don’t I see duties and taxes listed separately? Depending on your location, duties and taxes may be included within the product or shipping price rather than shown as a separate line. Regardless of how they appear, any applicable charges are covered at checkout so your order arrives without extra fees.

Will I ever be asked to pay anything on delivery? No, any applicable duties and taxes are included in your final order total, so you won’t be asked to pay additional fees when your order arrives.

What happens if I’m asked to pay additional fees on delivery? In the unlikely event that you’re asked to pay additional charges, please don’t pay them right away. Contact our support team at hello@saintsirene.com with your order details and we’ll assist you.

Why might prices vary between countries? Prices may vary slightly depending on your region due to factors like local taxes, duties, and currency conversion.

Can customs open or inspect my package and what if my order is delayed? While all duties and taxes are prepaid, customs authorities may still inspect or hold shipments at their discretion as part of their standard procedures. Saint Sirène is not responsible for occasional delays that may be incurred during customs clearance, as these checks are outside of our control. If your order is held, we recommend contacting your local customs office with your tracking number for the latest updates.

Please note, we currently only accept domestic (United States) returns. We do not accept international returns.

Domestic Returns (United States)

What is your return policy? We accept U.S. order returns within 14 days of receiving your order.

To initiate a return, visit our returns portal. 

Returned items must meet the following conditions to qualify for a refund:

— Items must be unworn, unwashed, and in original condition
— All original tags must be attached
— We reserve the right to refuse returns that show signs of wear

Who covers the cost of return shipping? We offer Route Package Protection and Returns on all U.S. orders. If you choose not to select Route at checkout, return shipping costs are the responsibility of the customer. Original shipping fees and duties/taxes are non-refundable. 

How do Free Returns work with Route? Route's Returns covers the cost of your return label. If you select this option, all shipping fees will automatically be waived.  

How do I initiate a return? For domestic orders, you can start your return directly through our returns portal. Please make sure you have your ZIP code and order number ready, and ensure all items are in original condition. Once your return has been created, you will receive a pre-paid return shipping label. Attach the label to your return package and drop off at the corresponding shipping partner location, or schedule a pickup.

When will I receive my refund? Please allow 5-7 working days for your order to be received and inspected, then your refund will be processed to your original payment method.

What is Route Package Protection? Route's Package Protection covers your order in the event that it gets lost, stolen, or damaged while in transit. Route’s support team will ensure that your order gets replaced or refunded as preferred. If you have purchased Route's Package Protection and you wish to file a claim, please do so here. Claims will be reviewed for approval within 1-2 business days from filing.  

Do you offer store credit? Yes! Please select store credit as your method of refund in the returns portal and the credit will be added to your customer profile. 

Do you offer exchanges? We do not currently offer exchanges. If you would like a different size or style, please return your original item and place a new order at your convenience.

Are sale items returnable? Sale items are final sale and are not eligible for return or exchange.

Need help? If you’re not sure of something or you’re having technical issues, please contact us at hello@saintsirene.com. We will respond within 1-2 business days.

Lost, Stolen or Damaged Packages

What if my package is lost, stolen, or damaged in transit? If you purchased Route Package Protection, please file a claim directly through Route for lost, stolen, or damaged packages.

If you did not select Route Package Protection at checkout, Saint Sirène is not responsible for packages that are lost, stolen, or damaged during transit once they have been handed to the carrier.

If your package has been marked as delivered but cannot be located, please first check with neighbors and your local post office or carrier facility. For packages that are lost or damaged in transit without Route coverage, we recommend contacting the carrier directly using your tracking number to file a claim.

If you need further assistance, please reach out to us at hello@saintsirene.com and we will do our best to help.

Will I be charged duties and taxes? All applicable duties and taxes are calculated automatically and collected at checkout. What you see is what you pay — there are no additional charges upon delivery.

Why do I see a duties line at checkout Because Saint Sirène ships internationally, your government may require import duties and taxes on goods entering your country. We collect these upfront so your order arrives without delays or unexpected fees at the door.

Are duties refundable if I return my order Duties and taxes paid at checkout are non-refundable, as these are collected on behalf of your government's customs authority. We recommend reviewing your order carefully before completing your purchase.

What if my order is delayed at customs While all duties and taxes are collected at checkout, customs authorities may still inspect or hold shipments at their discretion. Saint Sirène is not responsible for delays incurred during customs clearance. Processing times vary by country and are beyond our control. For updates on a held shipment, please contact your local customs office with your tracking number.

Lost, Stolen or Damaged Packages

What if my package is lost, stolen, or damaged in transit? Saint Sirène is not responsible for packages that are lost, stolen, or damaged during transit once they have been handed to the carrier. We strongly recommend reviewing your shipping address carefully before completing your purchase.

If your package has been marked as delivered but cannot be located, please first check with neighbors and your local post office or carrier facility. For packages that are lost or damaged in transit, please contact the carrier directly using your tracking number to file a claim.

If you need further assistance, please reach out to us at hello@saintsirene.com and we will do our best to help.