How do I know my order has been placed successfully? You will receive a confirmation email immediately after your order is placed. If you don't see it, please check your spam folder or contact us at hello@saintsirene.com.

Can I modify or cancel my order after placing it? We process orders quickly, so changes and cancellations can only be accommodated within 24 hours of purchase. Please contact us immediately at hello@saintsirene.com if you need to make a change.

How do I find my size? Please refer to our fit guide for detailed measurements and recommendations. If you're between sizes, we generally recommend sizing up. Still unsure? Email us at hello@saintsirene.com and we'll help you find the right fit.

Do your pieces run true to size? Each product page includes specific fit notes. We recommend reading these before purchasing, as fits may vary by style.

What fabric are your pieces made from? Full fabric composition and care instructions can be found on each individual product page.

How can I get in touch? We're here to help. Reach us at: hello@saintsirene.com

What are your response times? We aim to respond to all inquiries within 1–2 business days.

I received a damaged or incorrect item. What do I do? We're so sorry to hear that. Please email us at hello@saintsirene.com within 48 hours of delivery with your order number and a photo of the item, and we will make it right immediately.

What payment methods do you accept? We accept all major credit cards including Visa, Mastercard, and American Express, as well as Google Pay and Shop Pay.

Is my payment information secure? Yes. All transactions are processed through Shopify's encrypted, PCI-compliant payment system. Saint Sirène does not store your payment details.

Can I cancel my UK order if I've changed my mind? Yes. If you are a UK customer purchasing online, you have a statutory right to cancel your order within 14 days of receiving it without giving a reason.

How do I cancel my UK order? You can submit your cancellation through our returns portal or contact us at hello@saintsirene.com with a clear statement that you wish to cancel your order.

If you submit your cancellation through our returns portal, we will send you an acknowledgement by email.

How long do I have to send my return? Once you have told us that you want to cancel, you have a further 14 days to send the goods back to us.

Who pays for UK return shipping? The customer is responsible for the direct cost of returning the goods.

Will you refund my original shipping cost? Yes. If you exercise your statutory cancellation right, we will refund the cost of the cheapest standard delivery option available at the time of purchase. If you selected a more expensive or expedited delivery option, the additional delivery cost is not refundable.

When will I receive my refund? We will process your refund in accordance with the statutory timeframe. We may wait to issue the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever happens first.

How will I receive my refund? Your refund will be made to the original payment method used for the purchase.

Can I try on my Saint Sirène pieces before returning them? Yes. You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary and its value has diminished as a result, a deduction may apply where permitted by law.

Are sale or final-sale items eligible for a UK statutory cancellation? Statutory consumer rights cannot be excluded by marking an item as sale or final sale. Where the UK statutory cancellation right applies, it continues to apply regardless of whether the item was purchased at full price or on sale.

Can I exchange my UK order? We do not currently offer exchanges. If you would like a different size or style, you can return your original order and place a new order.

What if my UK order is faulty or incorrect? If your order is faulty, damaged or incorrect, please contact us at hello@saintsirene.com. Your statutory rights regarding faulty or misdescribed goods are separate from the 14-day cancellation right.

What is your return policy? Customers in the European Union have a separate statutory right to withdraw from an online purchase within 14 days of receiving their order, without giving a reason.

I'm in the EU. How do I exercise my right of withdrawal? If you're located in the European Union and want to exercise your statutory right of withdrawal, you can submit your request through our EU Right of Withdrawal process. You don't need to create an account to submit a withdrawal request.

How long do I have to withdraw from my EU order? You have 14 days from the day you receive your order to notify us that you want to withdraw. Once you have notified us, you have a further 14 days to send the goods back to us.

Who pays for EU return shipping? For a statutory EU withdrawal, you are responsible for the direct cost of returning your order, provided we have informed you of this before purchase. Please send confirmation of the return and tracking number to hello@saintsirene.com.

What will I receive back if I withdraw from my EU order? For a valid withdrawal, we'll refund the amount you paid for the goods and the original delivery cost up to our least expensive standard delivery option. If you chose a more expensive shipping option, we don't have to refund the additional cost of that upgrade. Any applicable duties and taxes collected at checkout will also be included in the refund.

How will my EU refund be paid? Refunds are made to the original payment method used for your purchase. We may wait to process the refund until we receive the returned goods or you provide evidence that you've sent them back, whichever happens first.

Can I return a sale or final-sale item if I'm in the EU? EU statutory withdrawal rights are separate from our standard returns policy. If you are exercising your statutory right of withdrawal within the applicable 14-day period, that right still applies even if the item is marked as final sale, subject to applicable legal exceptions.

Can I try on an item before deciding whether to withdraw? Yes. You may handle the goods as necessary to establish their nature, characteristics and functioning. If the goods are handled beyond what is necessary and their value is diminished as a result, you may be responsible for that diminished value.

I need help with an EU withdrawal. Who should I contact? If you have any questions about an EU withdrawal or are having trouble submitting your request, please contact us at hello@saintsirene.com.